Service Plans

Download the Customer Support Solutions Brochure.

Our expert scientists and engineers are available to train and support your lab personnel to facilitate their use of the MassARRAY System. Complete our contact form to get started with planned service.

Or, if you need support please access the Agena Customer Support Portal.

Agena Care Essential Plan

Designed for labs who routinely use the MassARRAY^® system. It includes preventative maintenance, on site applications support and fast response time to minimize workflow disruptions. This plan provides everything required to protect and maintain the MassARRAY System and Chip Prep Module (CPM).

Agena Care Plus Plan

Our highest level service plan is designed for labs with defined turnaround time commitments. In addition to the benefits of our Essential plan, the Plus plan helps labs maximize productivity with applications training, monthly performance verification kits, next day response time and guaranteed qualification services.

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